FAQ's

Frequently Asked Questions


Click here for the full JvR Online How-to-Guide.

First time order of Printed Material

  • Did you complete the Credit Application Form to open your account with JvR Psychometrics?
  • Some products require compulsory accreditation training. Please enquire about these if you are uncertain.
  • Ensure you have a manual for the product/s you are ordering.
  • Do you have all the material you require to administer or score the product/s you are ordering?
  • Did you make payment?

NB!! Please send your proof of payment together with your order form to info@jvrafrica.co.za

For more information, please contact us or visit our website to view the online catalogue.


First time order of Electronic Reports

  • Did you complete the Credit Application Form to open your account with JvR Psychometrics?
  • Some products require compulsory accreditation training. Please enquire about these if you are uncertain.
  • Ensure you have a manual for the product/s you are ordering.
  • Did you look at all your available report options to ensure you are requesting the most appropriate report for your current project/client?
  • Did you add the full description of the report option (as per the price list) to ensure you receive the correct report?
  • Did you make payment?

NB!! Please send your proof of payment together with your order form to info@jvrafrica.co.za

For more information, please contact us or visit our website to view the online catalogue.

Some of our assessments are not psychological in nature and are available to non HPCSA registered individuals such as teachers, HR professionals and parents.

  • I want one of your advisors to contact me:
  • I want to make contact with one of your advisors:

  • Not receiving a report in your inbox, could mean that your internet connection or mail server is down
    • Please ensure you are receiving other external e-mail messages
  • The e-mail might be in your Junk or Spam folder
  • The candidate never submitted his / her assessment on completion
    • Please ask the candidate to log back onto the system, using the login they created. At the end of the assessment, they need to click on ‘submit’.

Printed Material


Electronic Reports